Frequently Asked Questions
A list of the most frequently asked questions is on this page. Please review them. We think most of your issues will be addressed here.
You can submit payment with a job, provide a credit card number for each job, or we can keep it on file (we do not keep it, we use Quickbooks) and bill on a per job basis. We accept Visa, MC, AMEX, and DISCOVER.
We can email invoice which you can pay online.
We do not offer traditional terms.
Currently we have a special pricing from FedEx 2day service as follows, in most cases is less than ground services:
Envelopes (fits 9×12.5 films) $17.50
Medium Box (for 14” wide films by up to 70”) $22.75
Tube (for films 30” up to 44”) $38.50
We ship via UPS, FedEx, Priority/Express Mail. Send us your address and we will calculate different options to best fit your needs. When using your FedEx or UPS account you will be billed $5.00 to cover handling.
We support the latest versions on most major applications on the Mac and Windows Operating Systems including: Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Corel Draw, Microsoft Word and Microsoft Excel saved as pdf. Files from CAD programs can be saved as eps or pdf.
We offer Epson Inkjet Proofs. For proofing CMYK film output, For proofing digital files before negatives are generated, we offer Epson Inkjet Proofs.
filmoutput.com was created to offer graphic professionals incredible prices on their film output needs. We are a full service digital pre-press house that can cater to any other needs you may have – typesetting, advertising, design, scanning, consulting, etc. We can be reached directly at: 1-877-975FILM(3456) M-F 7:30AM – 5:30PM PST
FTP stands for File Transfer Protocol. Using FTP you can upload files to computers to which you have appropriate access. Files can consist of software, text, and graphics from the Internet. FTP is one of the basic tools used on the Internet. Always zip or stuff your files. Call filmoutput.com @ 1-877-985-FILM(3456). You can upload your large files here.
No, You can deliver in person or send directly to:
filmoutput.com
1421 E Pomona St
Santa Ana, California 92705